Identify, drive, and implement services to standardize cloud environments across the enterprise.
Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
Customer Experience and Contact Center Expertise
Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies .
Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
Advise on scalability and development opportunities to enhance customer experience capabilities.
Cloud Compliance & Optimization
Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
DevSecOps & Agile Practices
Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
Champion automation and programmable infrastructure for enterprise-grade deployments.
Thought Leadership & Mentorship
Serve as a trusted cloud and customer experience expert for aligned business units.
Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
Mentor junior team members and influence technical decisions to enable The Hartford's technology transformation.
Collaboration
Work closely with the Chief Technology Office, Enterprise Data Office, , Claims and Contact Center operations to deliver simple, outcome-driven solutions.
Required Qualifications:
Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
Minimum 4+ years of software development or data engineering experience.
2+ years of operating production workloads in cloud infrastructure.
Proven experience with SDLC, Agile, and iterative deployment practices.
Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect ) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
Ability to communicate effectively at all organizational levels and influence leadership.
Ability to work independently in a lean, agile, and fast-paced environment.
Understanding of Serverless, Container, Observability; Cloud trail
Requirements
Experience with large-scale application and business process cloud re-imaging.
Exposure to cross-account code promotion best practices .
Knowledge of cloud security best practices, IAM, and regulatory compliance.
Practical application of DevSecOps and Agile methodologies.
Cloud certifications required (AWS, Azure, or GCP).
Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms .
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Benefits
$122,800 - $184,200Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us |Remote work optionsPerformance bonus
Additional Information
Cloud Engineer - IE07OE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
As a key member of the Reliability Engineering team supporting the Customer Experience Platform , you will design and implement services that standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots , driving exceptional customer experiences.
Thehartford · Chicago, IL