Customer Care Executive - Ahmedabad

About the role

Designation - Customer Care Executive Location - Ahmedabad Qualification - Any Graduate Experience - 0 - 2 years About Rentokil PCI Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Should be able to set the targets for the renewals based on the monthly portfolio ● To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling ● Compliant Management- To identify & resolve the customers' complaints within the specific timelines ● Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts ● To provide recommendations & suggestions to the branch for improvement ● Conduct regular reviews & terminate the non-revival accounts ● Should be able to analyse data and over the challenging areas to improve month-on-month performance. ● Should be able to share the monthly dashboard with the analysis and recommendations Key Result Areas: ● Managing Residential & Commercial Renewals ● Deliver budgeted profit through Price Increase ● Lead Generation and self conversion ● Customer Retention Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com Contact - 9322881417

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