Customer Contract Manager (Budget Exp Required)

Benefits

Additional Information

Customer Contract Manager (Budget Exp Required) Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life. - We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities JOB SUMMARY Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives identified corporate targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders. JOB RESPONSIBILITIES Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work. Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards. Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon. Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies. Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution. Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals. Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects. Attends face-to-face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract. Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis. Works consistently within the department's metrics/timelines for completion of documents and related tasks. Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered. Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization. Perform all other duties as assigned. Minimal travel may be required (up to 25%). QUALIFICATI