Service Desk Analyst- 1 year contract
External
Revera · Support Office - Ontario - 5015 Spectrum Way, Suite 600, Mississauga, On L4w 0e4Prepare for this interview
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About the role
The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top-tier support to employees. The ideal candidate will be a strong team player, demonstrating excellent communication and interpersonal skills, while also taking the initiative to tackle challenges creatively and effectively
Responsibilities
- Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues.
- Offer remote IT support and coordinate with third-party service providers when needed.
- Maintain end-user productivity by ensuring proactive IT asset maintenance.
- Collaborate with various external partner to troubleshoot and resolve on-site issues.
- Demonstrates critical thinking and resourcefulness, capable of identifying issues and developing solutions with minimal supervision.
- Maintain an accurate inventory of IT hardware and software.
- Document all IT support activities and resolutions.
- Assess needs at various locations and recommend IT solutions for improved efficiency.
- Support IT service rollouts and ensure project targets are met.
- Uphold and embody Cogir's values-focusing on people, fostering creativity, and striving for excellence.
- Qualifications & Skills
- Education: College diploma or university degree in a relevant IT field.
- Experience: 2-3 years IT support in a multi-site environment.
- Strong technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune and Sharepoint).
- Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN , Wi-Fi)
- Experience using ITIL-compliant ITSM tools (e.g., Zendesk, SysAid, ServiceNow, ManageEngine).
- Working knowledge of IT general controls and hardware troubleshooting.
- Certifications: ITIL certification and other technology certifications are preferred.
- Strong problem-solving and multitasking skills in a fast-paced environment.
- Excellent interpersonal and communication skills-ability to translate tech solutions into user-friendly terms.
- English proficiency is essential for this role and Bilingualism (English/French) is considered an asset
- Valid driver's license is required.
Benefits
Additional Information
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus - Creativity - Excellence We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! This is a Hybrid position with the expectation to be in the office 3 days a week. During onboarding and training - the requirement will be 5 days in the office.
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