IT Support Technician

External

Myhcm · Cape Town, South Africa

Full-timeRemoteToday

AzureGrafanaJira

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About the role

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.

Responsibilities

As part of your role, your responsibilities will include but not limited to:

Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.

Ensuring correct software is loaded onto the user's machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.

Front Line Desktop Support via Chat Support or Jira Service Management initiated requests

Troubleshoot problems via Teams, in-person remote desktop technologies

Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios

Office365, Exchange on-prem and Exchange365 experience.

Microsoft Entra and Active Directory administration.

User Rights Management via group membership changes in Active Directory and Entra

Corporate and Call Centre applications support, troubleshooting and issue escalation

Knowledge and experience on Windows 10, 11 and Mac

Ability to diagnose and fix Hardware problems, ability to replace hardware parts.

Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals

Good knowledge of Dell products

Keen learner, able to apply new technologies /methods as they become available

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively

Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals

Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope

Exceptional attention to detail, ensuring high standards of quality in all outputs

Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

IT Qualification in A+ and AZ-900

Minimum of 2 years' experience in IT. Preferably in a desktop support environment

Valid driver's license and own vehicle

Ability to work shifts

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill

Experiencing in monitoring of systems

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Adaptability

Ownership and accountability

Initiating action

Resilience

Team orientation

Integrity

Innovation

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Free Daily Meal

Free Massages On-site

Free On-Site Gym

Group Life Cover

Funeral Fund Benefit

Financial Services Assistance

Curro School Fees Benefit

IT Support Technician

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