AR Manager

About the role

Job Requisition JR23702 Worker Time Type Full time Worker Sub-Type Regular Shift Job Description POSITION PURPOSE Reddy Ice is committed to maintaining a strong cash flow through efficient accounts receivable management, and this role's key responsibilities are to develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining strong relationships with both internal stakeholders and external customers. This role demonstrates our "True North" attributes: the voice of the customer, respect for the individual, no-nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of leadership and daily interaction. As it relates to the AR Collection and Deduction Manager, this role leads, collaborates, and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees, and shareholders. As necessary, this role actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement, as well as lead and participate in Kaizen and value stream mapping activities. DUTIES & RESPONSIBILITIES Lead, develop, and motivate a high-performing AR Collections and Deductions team, ensuring effective performance management and professional development. Provide coaching and training to ensure team members have the tools and knowledge required for effective collections and deductions management. Handle complex collection cases directly, applying expertise to resolve issues with urgency and professionalism. Collaborate closely with AR leadership and Commercial Sales teams on credit and collections strategy and resolution. Foster team alignment and enthusiasm around new processes and initiatives to ensure successful adoption and execution. Review and assess potential bad debt monthly and ensure timely resolution per company policies. Review aging reports weekly, evaluate collection efforts, and establish strategies to reduce delinquency. Ensure ongoing communication with internal and external stakeholders to maintain transparency and alignment. Monitor and manage team and individual KPIs, including: % of A/R current % of A/R > 30, 60, 90, 120+ days Days Sales Outstanding (DSO) Deductions management resolution timelines Customer satisfaction metrics Oversee the preparation of journal entries for cash receipts, adjustments, and other AR transactions in the ERP system. Perform and supervise account reconciliations to ensure accurate and timely collections. Identify and resolve internal and external account-related issues, addressing root causes to prevent recurrence. Lead coordination between customers, internal departments, and third parties to resolve account discrepancies. Ensure value-driven service by aligning customer expectations with efficient, cost-effective processes. Drive continuous improvement by identifying and implementing process enhancements based on Reddy Ice's best practices. Lead monthly and year-end close activities related to collections and deductions. Support collection efforts by engaging directly with customers when needed and resolving queries. Perform additional duties and responsibilities as assigned by leadership. Uphold the company's Code of Business Ethics, demonstrating honesty, integrity, and ethical conduct. Promote and maintain a safe working environment, adhering to all safety protocols and standards. CONTACTS Internal: This role interacts with OCS leadership at all levels as well as staff personnel, Plant leaders and personnel, Commercial organization, Distributor Copacker Accounting Team (DCAT), and others as needed. External: This role interacts with Reddy Ice Customers, Distributors, Co-Packers, Vendors such as banks, and 3rd Party Partners. EDUCATION & EXPERIENCE Bachelor's degree in Finance, Accounting, or Business preferred; relevant experience of 7+ years will be considered. A minimum of 7 years of progressive AR collections, deductions, and customer service experience. A minimum of 5 years' experience managing a diverse team of AR collectors responsible for deductions. AR Deductions "big box" experience with large retail customers such as Target, Walmart, Kroger, etc. Accounts Receivable knowledge and experience managing complex high-volume portfolios with Parent-Child relationships. Minimum 5 years of progressive experience developing and reporting on AR metrics and results. Advanced level computer skills (Microsoft Word and Outlook) and experience manipulating large quantities of data (Excel experience). Knowledge of general accounting procedures and knowledge of general ledger accounts. Exceptional leadership and training skills in an AR environment SUPERVISORY RESPONSIBILITY SKILLS & ABILITIES Experience working in the HighRadius Collections Module is preferred. Experience of working with accounting ERP systems (Micro