Lead Business Applications Engineer (NY)

About the role

You will build, maintain, support, and lead the management of KBRA's SaaS environments and enterprise application ecosystem. This role requires a strong technical operator who is comfortable rolling up their sleeves and directly handling application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization efforts. You will be responsible for both strategic leadership and hands-on execution across KBRA's business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement initiatives. This role will own the continued management and integration of SaaS applications across KBRA, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems on a daily basis while partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives. You will also play a key leadership role in larger enterprise SaaS implementations and platform initiatives, including both strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. This role will work closely with business stakeholders and the Product organization around implementation of new features, enhancements, integrations, and adoption strategies. In addition, you will establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While the Endpoint Engineering team will remain responsible for deployment mechanisms and tooling, this role will own application-level governance, including determining approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards. The ideal candidate is someone who enjoys balancing leadership responsibilities with technical execution and is comfortable serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and better operational scalability. This role requires a proactive, highly technical leader who can elevate the team, improve service delivery, and build a mature, forward-thinking enterprise applications practice while remaining actively engaged in the day-to-day engineering and operational work. Additional responsibilities include : Managing and mentoring the Business Applications team Acting as a senior technical escalation point for Enterprise Applications support issues Performing hands-on administration and support across SaaS platforms and integrations Performing routine audits, upgrades, testing, and health checks across SaaS platforms Troubleshooting complex application, authentication, and integration issues Managing vendor relationships and SaaS renewals Driving platform reliability, uptime, security, and operational best practices Leading cross-functional collaboration for enterprise application initiatives Developing standards, documentation, operational procedures, and governance processes for application