Certified as a Community Health Worker or Community Health Representative
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Member Liaison Functions
Oversees the organization's advocacy program for members and families, which includes advocating for services that are trauma-informed, recovery-oriented, and person-centered
Communicates and collaborates with members and families to identify concerns and remove barriers that affect service delivery or member satisfaction
Facilitates member-facing and community forums, such as the Member Advocacy Council and member focus groups, to promote available resources, reduce stigma, and increase the value of lived experience
Collaborates with providers, community-based organizations, and key stakeholders, including AHCCCS Office of Human Rights and the Independent Oversight Committee (IOC), to promote recovery, resiliency, and wellness
Functions closely with the Office of Individual and Family Affairs (OIFA) team, Community Outreach team, and other departments, such as Member Services and the Clinical teams to support members
Attends various internal and external meetings focused on members and families
Veteran Liaison Functions
Manage existing programs and develop new initiatives aimed at reducing stigma and enhancing services for veterans and their families
Advocate for veteran services that are trauma-informed, supportive, recovery-oriented, and person-centered
Engage in community-base
Benefits
Health insuranceRemote work options
Additional Information
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is remote within the state of AZ only. This remote work opportunity requires residency, and work to be performed, within the State of Arizona
PURPOSE OF THE JOB
The Member and Veteran Liaison is responsible for connecting with and advocating for members, families, and communities. Key responsibilities include working directly with members and families to identify concerns and remove barriers that affect service delivery or member satisfaction, educating members and communities on the availability of resources, building partnerships with providers, community-based organizations, and key stakeholders, and assessing services with the use of stratified data and outcome measures. This position is focused on advocating for our members and communities through a population health lens.
This position also serves as the Veteran Liaison Key Staff Position. As the Veteran Liaison, this position supports the veteran population and facilitates coordination between the health plan, AHCCCS, and key stakeholders to improve services for veterans and their families.
REQUIRED QUALIFICATIONS
Required Work Experience
2 years of experience working directly with clients in a clinical or community-based setting
Experience in military, veteran services, or other related professions
Required Education
High-School Diploma or GED in general field of study
Required Licenses
N/A
Required Certifications
N/A