Workplace Experience Ambassador
External
Spsnorthamerica · New York, NYPrepare for this interview
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Responsibilities
- Client Engagement
- Greet and welcome clients and guests with warmth and professionalism
- Anticipate client needs and deliver personalized, thoughtful service
- Maintain client preference profiles to tailor experiences and surprise-and-delight moments
- Build lasting relationships and positively shape the office culture
- Office and Concierge Services
- Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
- Provide information and arrange services, including transportation, local amenities, and dining experiences
- Support document scanning, printing, and office supply delivery
- Event and Catering Support
- Coordinate catering for meetings and events, ensuring high-quality presentation
- Assist in planning and executing office events, including setup, decorations, and guest management
- Workspace Management
- Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
- Monitor and restock supplies, manage printers, and secure unclaimed print jobs
- Maintain client lounges, reception areas, and shared spaces at a high standard
- Feedback and Continuous Improvement
- Gather and analyze client feedback to enhance services and improve experiences
- Proactively identify areas for improvement and implement solutions
- Emergency Response
- Be familiar with emergency procedures and guide clients and guests safely in emergency situations
- Serve as a point of contact for client safety and well-being
- What You Bring
- High School Diploma required, degree in hospitality or related field preferred
- Experience in client-facing or hospitality roles in a corporate setting
- Strong communication, organization, and problem-solving skills
- Tech-savvy, adaptable, and proactive in a fast-paced environment
- Professional, discreet, and service-oriented with a polished demeanor
- Hospitality or customer service certification is a plus
- Physical Requirements
- Ability to lift/move 40-60 lbs. using standard equipment
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Manual dexterity and vision to operate office equipment and perform assigned duties
- Why This Role Matters
- As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression.
Benefits
Additional Information
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday-Friday | 8:00 AM - 5:00 PM Elevate Every Moment We're seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You'll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end - creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.
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