Service Technician

Benefits

Additional Information

The Position Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane. Reporting into the Senior Service Technician your responsibilities would include: Carrying out quality field service repairs at the customer's premises In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time Handle and resolve customer complaints in the field within company guidelines relevant to the position Ensure the accurate and timely completion of necessary tasks - triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc Ensure van stock is controlled in line with requirements You will bring to the role: Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence. Gas Licence advantageous Current white goods and appliances experience will be an advantage A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills Skilled in the proper use of tools, equipment and gauges to ensure optimal use. Excellent communication skills, both written and verbal A genuine enjoyment of meeting and interacting with new customers A clean current driver's license. Ability to drive to varying locations within Brisbane Work with set organisational targets (KPIs)-

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