Patient Service Technician - CMV

Benefits

Additional Information

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home. Patient Service Technicians provide excellent customer service by going above and beyond to communicate product information, provide solutions and ensure understanding of relevant details so that patients feel comfortable operating their equipment . The anticipated salary range for this position is $19.00 - $23.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Working Hours: 1:00pm - 9:30pm ESSENTIAL DUTIES AND RESPONSIBILITIES Load and unload medical equipment, oxygen and supplies onto and off of delivery vehicles. Deliver medical equipment to homecare patients; including, setting up the equipment, instructing patients on the basic use of the equipment and assisting patients in solving problems regarding equipment use. Will also pick up medical equipment. Ensure patients do not suffer service failures by proactively communicating estimated arrival times with patients and/or family members. Complete daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs via paper or electronic means (cell phone and/or iPad). Perform routine vehicle maintenance and daily inspections including the checking of gasoline, oil fluids, tire pressure and brakes. Responsible for reporting any issues or malfunctions to leadership. Respond to critical situations as appropriate, during regular business hours and on an on-call basis. Comply with all applicable traffic laws and regulatory requirements; including, practicing safe driving habits, providing required documents needed for the Driver Qualification File, abiding by hours of service, daily log and hazardous materials (placarding, training and shipping papers) regulations.. Adhere to mandatory reporting requirements; physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children. May clean and assist with the repair of equipment. May assist with the scheduling of daily deliveries and pickups, ensuring they are organized in a timely and efficient manner. Performs other duties as required. SUPERVISORY RESPONSIBILITIES None Education and/or Experience High School Diploma required Must be at least 21 years of age At least one-year related work experience required Minimum of three years driving history required. Certificates, Licenses, Registrations or Professional Designations Must possess an active, valid Driver's License at all times Successful completion of Apria Healthcare's Driver Training Program Meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations SKILLS, KNOWLEDGE AND ABILITIES Patient Focused Problem Solving/Analysis Effective Communication Integrity/Personal Credibility Computer Skills Basic computer skills Language Skills English (reading, writing, verbal) Mathematical Skills Basic math skills PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Regularly required to use hands to write, use computer, operate a motor vehicle, use a handheld device (tablet), telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents. Strength Aspects: Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down st