We are excited to offer an opportunity for an experienced and enthusiastic Customer Service Manager to join our ANZ team based in Sydney. This position is perfect for a candidate looking for a balanced role that offers flexibility without compromising on challenge, development, or the chance to contribute to meaningful work.
You'll be the first point of contact for many of our valued customers-providing outstanding support, resolving inquiries, and helping ensure that every interaction with ZOLL is a positive one. You'll be responsible for the Customer Service Team and a range of customer service and administrative tasks that support our mission and help the team function smoothly.
Located in St Leonards, this is a phenomenal opportunity for a Customer Service Professional who cares about making a difference and working with a great team.
Responsibilities
Management of ZOLL Customer Service Team in Sydney
Management of Specific customer accounts
Order entry and other Customer Service functions, including call taking resolving customer issues etc
Management of ZOLL's info email inbox including :
Allocation of orders and queries
Resolving queries and complaints
Manage Workload of Customer Service Team
Management of ZOLL's Customer Backlog :
Resolving order issues and holds preventing shipping
Ensuring orders and entered and booked
Managing scheduled ship dates
Provide product, customer and Business Partner support as required
Receive inbound calls and online email enquiries and work on resolving or transferring enquiry to relevant departments
Order entry for all Code Data and ExpertCare orders
Manage and process customer returns
Customer support for the ZOLL PlusTrac program management tool
Assist with data recording for measuring quality objectives
Adhoc projects and project management for the management team
Coordinate outgoing mail and ordering of stationery
Cash sale orders
Maintain archiving and Internal Filing
Minimum 5 years of experience working in administration and customer service
Intermediate skills in Office 365, Word, PowerPoint and Excel
Oracle experience (preferred)
Ability to manage ongoing project
Time management skills
Strong communication skills.
Attention to detail.
Flexible and adaptable to changing needs.
Creativity
People management skills
Commitment to the quality, environment, health and safety and proactively reporting any risks and issues to your Manager or Supervisor
Carrying out the roles and responsibilities as detailed in the quality, environment, health and safety policies and procedures
Understanding the company mission, vision, policies, objectives and other requirements of the quality, environment, health and safety management system
Your involvement is essential in identifying potential hazards that can be eliminated, or minimised, before injuries occur
Participating in trainings, inductions, and Toolbox Talks
Take reasonable care for your own health and safety
Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
Benefits
Health insuranceVision insuranceFlexible schedule
Additional Information
Acute Care Technology
About ZOLL
ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide life-saving care every day. ZOLL delivers technology that advances emergency care and benefits patients.
You will be the frontline expert that ensures that customer enquiries and issues are addressed with professionalism and care. You will act as the bridge between the customer and the company, providing support and information while also gathering valuable feedback to enhance products and services. Your role is crucial in fostering customer loyalty and satisfaction through effective communication, problem-solving, and a deep understanding of the company's offerings.
Your role will work as a Customer Service Specialist supporting the customer service function of the business and other office administration.
Zoll · St. Leonards, Australia