Lead business development for the boutique by creating and developing relationships through all client interactions:
Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
Lead and promote networking activities for the boutique team
Point of contact for visiting stylists and press photo shoots in partnership with the PR team
Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:
Along with fellow Boutique Management-determine, communicate, and monitor individual and team KPIs
Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs
Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
Participate in the daily setup and breakdown of the boutique for opening and closing, as needed
Team Development and Management:
Motivate and support the Boutique staff
Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
Actively recruit and maintain a talent pipeline
Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
Lead the performance management process through regularly scheduled individual meetings including biannual performance review
Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees
Be a Maison Ambassador:
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone
YOUR PROFILE
Bachelor's degree in a business-related field is a plus
Additional language skills are a plus
8-10 years of management, especially in luxury retail or hospitality
Required experience in managing direct reports
Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
Previous experience with SAP is preferred
Strong leadership skills
Excellent analytical, organizational, and interpersonal communication skills required
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
SALES EXPERIENCE MANAGER
Richemont (cartier/van Cleef) · Orlando