Team Lead, Instructional Design

About the role

We are looking for a collaborative and experienced Instructional Design Team Lead to join our Customer Ops Training Team. In this hybrid role (some visits to New Jersey HQ required), you will lead a small team of Instructional Designers while also contributing directly to the design and development of training content. You'll play a key role in shaping learning experiences for our Customer Care, Risk, Fraud, and Payments teams, ensuring high-quality, scalable training solutions that support both new hires and tenured employees. The ideal candidate will have 3+ years of experience in instructional design, at least 2 year's experience in direct people management, and a proven ability to manage multiple projects in a fast-paced and ever changing environment. Familiarity with Articulate Storyline, Articulate Rise, and learning management systems is essential. Experience in a contact center or customer operations environment is highly desirable.