Oncology Administrator

Benefits

Additional Information

We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY The Oncology Administrator is responsible for the overall management of the reception area, pre-admissions, current admissions, authorization and confirmation of treatment, case management and capturing of treatments of the radiation therapy patients. The incumbent will assist with the credit control of both private cash paying patients, as well as insured patients. The incumbent will also be responsible for admissions, capturing of treatment and discharge of patients in a professional, friendly, and timeous manner as well as creating and maintaining goodwill with doctors and liaison with Radiation Therapy staff regarding all administration aspects of the patient. The Oncology administrator will generate and distribute required reports accordingly. KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Admissions - Ensure patients are admitted in a professional, orderly manner. - Ensure Main Hospital reception collects deposits and surcharges where applicable. - Completing and checking of admission forms to ensure that they are correct. - Ensure all patient demographic information is accurately captured and in accordance with the Netcare standards. - Ensure all associated documentation has been collected and stored to the applicable electronic system e.g. Aria/SAP. - Ensure all associated documentation has been collected, filed and stored as per the Netcare standard operating procedures. - Explain and discuss estimated costs with patients, retain electronic copies on files and deal with related queries. - Liaise with doctors regarding diagnosis, SAOC forms and bookings. - Liaise with Radiation Therapists regarding authorizations and bookings. - Provide proper explanation of Netcare's terms and conditions, as required by Consumer Protection Act. Authorisations - Effective communication with doctor's receptionists regarding ICD10 coding, treatment plans and treatment codes or any other additional required information. - Receive SAOC forms, create and send quotes to medical aids. - Obtain a Letter of Guarantee from patients, where necessary. - Conduct daily follow up with medical schemes regarding authorisation of patient treatment. - Ensure that all patients have authorisation numbers and that it is attached on the electronic patient record. File assessing and discharges - Assess patient files for accurate accounting with Scale of Benefits and ARS Contracts. - Assessment of patient files to ensure that all treatment and pharmacy stock are recorded on account as per actual / SAOC protocol. - Ensure final authorisation of accounts. - Ensure accurate ICD10, morphology and CPT Coding of patient accounts. - Ensure professional and orderly discharge of patients. - Ensure Main Hospital reception collect outstanding payments due, by private patients. - Ensure correct procedures are followed on the IT systems. - Manage associated administrative tasks including statistics. - Perform any other duties assigned by the Unit Manager from time to time. Credit control - Analyse error report on a weekly basis and action errors accordingly. - Agree and Implement action plans to ensure continuous business process and quality improvements. - Verify cases against daily private patient PIP report, identify interim balances and make arrangements and follow up with guarantor for payment. - Ensure follow up on any co-payments during patients stay. - Expedite billing for international private cases. Patient care - Promote and maintain good public relations with patients, families, suppliers and colleagues. - Escalate serious complaints to line manager and manage minor complaints from patients and doctors. - Actively participate in patient satisfaction survey improvement. Systems and controls - Implement, monitor and maintain all reception systems and controls. - Compliance with Group Policies and Procedures. General tasks - Liaise with all Hospital Administrators regarding "special" written arrangements. - Deal with telephonic enquiries and queries. - Order stationary, pharmacy stock and kitchen supplies in line with stock control principals. - Perform any reasonable task as instructed by the immediate supervisor. - Handle all building and structural maintenance requests. - Assist with the professional fee authorisations where necessary. TRANSFORMATION OF OUR SOCIETY People management - Responsible for the overall running of the reception duties and performance thereof. - Assist with the training of new administrators. - Manage, measure, and assess own performance. - Put systems in place to maximise organisation and employee effectiveness. Personal and professional development - Assume responsibility for own personal and professional d