To ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments (Operations, Planning, Sales, Maintenance, Security). The role supports all stages of the customer journey and ensures contractual compliance and smooth training delivery.
Responsibilities
Training Centre Operational Coordination
Manage operational changes, improvements, and updates in coordination with Operations, Sales, and Planning.
Act as primary Point of Contact (POC) for the local Training Centre and CAE ROM.
Ensure compliance with local security procedures and requirements.
Training Department Support
Prepare training folders (Epcaf, lesson plans, Appendix 9, CAE forms).
Request, configure, and update iPads for Type Rating (TR) courses.
Request and coordinate cockpit panels for training.
Prepare examiner documentation and maintain ATO archives.
Deliver hard copies of training records to Madrid when required.
General Administrative Support
Schedule rooms (briefing rooms, classrooms for CAE/FTA/ITA).
Manage office supplies and consumables (ARIBA requisitions).
Support other departments with administrative and operational tasks as required.
Ensure Training Centre readiness (connectivity, heating, screens, supplies).
Minimum Qualification
Experience in Customer Service, Training Administration, or Operational Coordination.
Strong organisational, multitasking, and communication skills.
Customer-oriented mindset with high attention to detail.
Ability to work across multiple teams and manage several stakeholders.
Fluent English; additional languages are an asset.
Familiarity with systems such as ELBA, STARS, or Gemini is a plus.
Comfortable working in a fast-paced, operational environment.
(Italian)
Scopo del Ruolo
Responsabilità Principali
Coordinamento Operativo del Training Centre
Gestire modifiche operative, miglioramenti e aggiornamenti in collaborazione con i team Operations, Sales e Planning.
Agire come principale Punto di Contatto (POC) per il Training Centre locale e CAE ROM.
Monitorare l'utilizzo e la disponibilità dei simulatori (verifica STARS, controlli in loco, follow-up su eventuali problematiche).
Gestire prenotazioni DRY/WET e scheduling per clienti CAE, FTA e ITA.
Coordinare le prenotazioni degli slot di manutenzione e supportare i team tecnici.
Assicurarsi che le aule, le strutture e gli equipaggiamenti siano pronte attività, eventi o visite
Gestione del Cliente & Onboarding
Inviare i Welcome Pack e coordinare tutte le azioni necessarie prima dell'arrivo del cliente (documentazione, database, approvazione degli istruttori, preferenze dei clienti).
Accogliere i piloti, svolgere il briefing ini
Benefits
Health insurance
Additional Information
"In compliance with Law 68/99, priority will be given to applications from individuals belonging to the Protected Categories."
Cae · Rome, Italy