Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest's stay
Greet all guests and co-workers with a smile and an appropriate hospitality greeting
Ensure all vehicle keys are clearly identified and stored in a locked location
Provide the guest with detailed parking fees and a clear explanation of valet benefits
Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket
When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
Able to operate all types of vehicles (manual and regular transmission)
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps
Your experience and skills include:
Available to work weekends, evenings and shift work
Recent in good standing driver's abstract is needed
Excellent verbal communication skills
Excellent interpersonal skills
Team oriented
Customer service focused
Professional manner and outgoing personality
Valid Driver's License with no infractions
Good command of the English language
Able to operate standard transmission vehicles
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Benefits
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitHourly Range: $18.42 - $19.42 CAD Gross per hourBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Health insuranceDental insuranceVision insurance
Additional Information
Bell Person (Part Time)
From a warm welcome to a fond farewell, as a Bell Person, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests' stay.
Accorhotel · Edmonton, Canada