Head of AI

About the role

Stord is the commerce enablement platform that powers $10B+ in commerce annually for some of the world's leading brands. We sit at the intersection of physical operations and software - running fulfillment centers, parcel networks, and the technology stack that ties it all together. AI is not a feature on our roadmap. It is central to every dimension of how Stord competes and grows. The opportunity here is genuinely broad. On the product side, we are building AI-powered experiences that help brands manage, understand, and grow their commerce operations - smarter interfaces, intelligent automation, and capabilities that make Stord indispensable to the businesses that rely on us. On the operations side, AI has the potential to transform how we run our warehouse and parcel network - driving better decisions, automating manual processes, and making our operations more efficient as we continue to scale. Internally, AI is already changing how our engineers work, and we are only at the beginning of what that unlocks. Across all of this, better data and smarter decision science means the business makes faster, more accurate calls at every level. What makes this role distinct is the intentional coupling of product and operations. At Stord, what we build and how we apply it internally are not separate concerns. A capability like demand planning is simultaneously a module we sell to customers and a tool that powers our own labor planning. The person in this role sees both sides and builds accordingly. This is one of the most important hires we're making in 2026. The Head of AI is not a narrow technical role - it's a GM mandate. You will own the AI product roadmap, lead the AI engineering team, and be the force that ensures AI is woven into every part of Stord: the product we sell, the operations we run, and the way our engineers work. You will sit within engineering, reporting to the Head of Engineering, and operate as a senior partner to Product and Data leadership.