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Sales Support - Surfaces & Natural Stone

External
constructionresources logoConstructionresources · 196 Rio Circle, Decatur, GA, 30030
Full-timeOn-site2w ago
Excel
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Benefits

MedicalDentalVisionEmployer Paid Basic Employee Life and AD&D InsuranceEmployer Paid Long Term DisabilityFlexible Spending AccountsVoluntary Short-Term DisabilityVoluntary Life and AD&D InsuranceVoluntary Accident InsuranceVoluntary Critical Illness InsuranceEEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.OTHER DUTIESPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.PRIVACY NOTICEThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.Dental insuranceVision insuranceFlexible schedule

Additional Information

SUMMARY/OBJECTIVE The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success. Essential Functions Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services Manage order entry in Stone Profits System Communicate with Sourcing team and SOPT to secure needed product Communicate with production or scheduling managers concerning special requirements on orders Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members Communicate any credit issues discovered upon order entry to appropriate sales personnel Answer incoming calls or emails; timely & professionally Perform other duties as requested Competencies/Skills/Abilities High School Diploma or GED required Strong organizational skills and effective team player Ability to be detail-oriented and multi-task, work within specified timeframes Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus Previous Customer Service work experience is required; previous work experience in our industry is preferred Proficient with Microsoft Office; Outlook, Excel and Word

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