Client Relations Account Manager I

About the role

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and Worldpay resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

Requirements

• The ability to establish and maintain effective working relationships, both internally and externally
• Strong organizational and time management skills
• Solid knowledge of Ecommerce Payment Processing products and related services
• A strong aptitude for analyzing and solving problems
• Experience working with mid-tiered accounts, delivering consistent and high-quality client support
• Prior banking or finance-related experience is a plus

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Company Intel

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