Ioaging · San Francisco, CAPrepare for this interview
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IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. Reporting to the Chief Technology Officer, s/he will oversee and support all technology needs and strategies across the organization's business lines. As a skilled project and relationship manager, the Technology Director will collaborate with internal customers and external vendors to identify and effectively implement technology solutions in support of Institute on Aging's work. The successful candidate will have experience in technology management and operations. S/he will balance responsibilities as a strategic thinker with a willingness to act as a hands-on individual contributor when needed. S/he will possess strong content knowledge but must be able to communicate and partner with individuals who have limited familiarity with technology. This is a tremendous opportunity to drive technology within an established organization. Responsibilities include but are not limited to: Oversee the technology strategy and budget across Institute on Aging's functional departments. Participate in the management team, collaborating with other organizational leaders to align technology initiatives with organizational goals. Give or arrange for presentations and training to executive and other audiences at all levels. Define the vision for infrastructure, application, business management and reporting architectures across people, processes and technologies ensuring alignment with business needs and with IOA's vision regarding AI and other innovation technology. Drive the successful launch and implementation of this architecture across multiple teams through strong project management and careful attention to staff needs, ultimately ensuring that staff effectively adopt new platforms/processes. Lead the relationship with Institute on Aging's outsourced technology vendors and consultants, allowing the organization to fully realize the benefits of the services available. Administer line of business applications to ensure ongoing alignment with business processes and reporting needs. Ensure compliance with applicable privacy and security regulations (e.g.HIPAA), including the annual risk assessment, information security program, policy documentation, employee training and technology evaluations. Work with vendors and internal stakeholders to develop and oversee a comprehensive business continuity, security and privacy risk management strategy. Manage electronic health information systems to meet various functional goals and regulatory requirements. Supervise employees and supporting technology providers and consultants who contribute to the electronic health information systems and related solutions. Lead the technology portion of facilities projects including planning, cost modeling, and project execution for sites across many California counties. Support needs for data cabling, audio-visual equipment, building systems and similar building-related technology requirements. This may require occasional driving to sites or air travel, and engagement of new or existing vendors. Work with vendors and staff to support the many remote and field-based employees with appropriate and secure technology solutions including portable devices and media, remote desktop, mobile phones/apps, and remote collaboration tools. Communicate and exercise leadership presence and form collaborative partnerships, sharing essential information about technology with appropriate leaders or to all employees. Oversee and arrange technology procurement. Recommend and implement cost containment activities. Assist managers in correct budgeting of technology. Prioritize minor and major initiatives for decision-making by approvers. Secure and retain technology human resources through various means including third parties and IOA internal recruiting. Provide excellent onboarding to new staff and meet goals to hire and retain employees through a supportive, productive, motivating management approach and appropriate communications. Excellent soft skills are extremely important for this position. Provide requests for proposal vendor engagement, procurement, and contracts for technology and collaborate internally to minimize risk and meet government procurement standards and requirements. Implement a structured vendor engagement lifecycle process.
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