Technical Account Manager (TAM)

About the role

The Technical Account Management (TAM) team is committed to delivering a premier, "white-glove" experience. We offer customers a trusted, dedicated technical partnership with highly skilled cybersecurity professionals who are experts in Rapid7's product suite. Our core mission is to build personalized, seamless, and high-value experiences that customers not only trust and value but are also eager to recommend. As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: Understand customer business and security objectives and apply technical expertise to drive successful outcomes Serve as the technical owner for assigned accounts, supporting both planning and execution needs Go beyond break/fix support by helping shape customer strategy and long-term security programs Meet regularly with customers to review system health, best practices, upcoming releases, and program progress Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams Maintain deep technical knowledge of Rapid7's product offerings and mentor others on best practices Demonstrate and exemplify Rapid7's Core Values: Bring You: Embracing individuality, authenticity, and diverse perspectives to foster an inclusive environment. Be an Advocate: Serving as champions for customers, the community, and the broader digital world, advocating for better security. Impact Together: Collaborating, sharing knowledge, and acting as a team to create meaningful results. Never Done: Fostering a mindset of continuous learning, growth, and improvement. Challenge Convention: Encouraging innovation and pushing boundaries to find new, better ways to solve cybersecurity challenges. Travel up to 10% to meet with customers onsite The skills and qualities you'll bring include: 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies Strong account management and project management skills 4+ years of hands-on Linux experience, including supporting Linux-based applications 3+ years of networking experience Excellent communication and customer service skills, both written and verbal Adaptability and eagerness to learn new technologies Collaborative mindset with the ability to make independent decisions Proven problem-solving skills and ability to define solutions for complex challenges A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset.