Field Service Technician - Charge - Installation

Requirements

• High school diploma or equivalent; technical certifications or a degree in a related field is a plus
• Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or EV charging infrastructure
• Strong troubleshooting skills with the ability to analyze and solve complex technical problems
• Excellent communication and interpersonal skills for effective customer interactions
• Ability to work independently and manage time efficiently, with a strong sense of responsibility
• Understanding of electrical codes, safety protocols, and regulatory requirements
• Willingness to travel regularly to sites to provide onsite service, sometimes with little notice
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues
• Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers
• Above and Beyond Qualifications:
• Bachelor's Degree in Engineering or related technical subject area
• +2 years of experience working in a technical support or field service environment for EV charging stations, renewable energy asset management or equivalent
• + 5 years of experience working in a technical support or field service environment for a power electronics manufacturer
• Physical Demands and Work Environment:
• The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, expe

Benefits

Additional Information

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. As a Field Service Technician, you will play a crucial role in ensuring the operational success of our electric aviation charging products. You will be responsible for the commissioning, maintenance, and troubleshooting of charging infrastructure, guaranteeing a seamless and reliable charging experience for our customers. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for contributing to the future of sustainable air travel. How you will contribute to revolutionizing electric aviation: Installation and Commissioning: Execute and support the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes Preventive Maintenance: Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance Technical Troubleshooting: Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions Customer Support: Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure both customer and BETA owned Documentation: Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed field reports on service visits, highlighting any recommendations for improvements

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