Service Now ITOM & CMDB Governance Specialist

Responsibilities

• Define and maintain CMDB governance framework, policies, and standards
• Ensure accuracy, completeness, and integrity of Configuration Item (CI) data
• Establish and enforce data quality KPIs and accountability across IT teams
• Drive operational performance of CMDB and ITOM practices against defined targets
• Monitor and remediate data quality issues and inconsistencies
• Manage and optimize ServiceNow ITOM capabilities (Discovery, Service Mapping, Event Management)
• Drive automation of CI population and updates through integrations and discovery tools
• Lead Service Mapping and ensure alignment with CSDM standards
• Support Incident, Change, and Problem Management with accurate dependency mapping
• Develop dashboards and reports on CMDB health, performance, and coverage
• Lead continual improvement initiatives to increase CMDB and ITOM maturity
• Provide training and guidance to IT teams on CMDB and ITOM best practices

Requirements

• 4-7 years of experience in IT with a focus on CMDB, Configuration Management, or ITOM
• ServiceNow certifications (ITOM, CMDB)
• Hands-on experience with ServiceNow CMDB and ITOM modules
• Strong knowledge of CMDB data models and CI lifecycle management
• Prefered Qualifications
• Bachelor's degree in Computer Science, Information Systems, or related field
• CDSM certification
• Experience with CSDM and Service Mapping
• Understanding of Discovery, Service Mapping, and reconciliation rules
• Strong analytical and data quality management skills
• Experience with reporting tools such as Power BI or ServiceNow dashboards
• Excellent communication and stakeholder management skills
• Ability to drive accountability across cross-functional teams
• CAE offers:
• Group Insurance
• Telemedicine
• Employee and Family Assistance Program
• Employee Stock Purchase Plan
• Group RRSP
• CAE Pension Plan/Defined Benefit Plan
• Sabbatical Leave
• Flex Time
• Enhanced Parental Leave
• Flexible and modern working environments
• A collaborative workplace
• A dynamic and innovative environment
• Come share your passion with us!
• With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com
• About CAE
• Position Type
• Regular
• Equal Opportunity & Accommodations
• Data Privacy
• Privacy Statement | CAE
• As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Benefits

Additional Information

Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you'll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you'll play a vital role in driving next-generation tech solutions for the moments that matter most. At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation, you'll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you're empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you'll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

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