Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
Monitor and support on-time delivery, damage-free services, and accurate billing
Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Obtain and document approval for accessorial charges and spot rates for assigned customers
Serve as a point of contact for customers regarding load updates and capacity availability
Requirements
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to adjust to new or changing assignments and processes
Ability to maintain composure under pressure
Ability to manage multiple priorities
Ability to maintain professionalism while dealing with difficult individuals
Sales focused
Ability to meet or exceed customer needs and expectations to provide excellent service
Embody a customer-centric mindset
The expected starting pay range for this position is between $47,000-58,800.
This position is not eligible for employment-based sponsorship.
Benefits
Education:Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, SalesJob Opening ID:00618043 Customer Experience Representative - ICS (Evergreen) (Open)Dental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
Job Title:
Customer Experience Representative - ICS
Department:
Customer Service & Contact Center Operations
Country:
United States of America
State/Province:
Illinois
City:
Chicago
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description:
Jbhunt · Chicago