Director of Systems Engineering

About the role

Position Title: Director of Systems Engineering Department: Information Systems Job Description: General Description: The Director IT Systems Engineering is responsible and accountable for the development and maintenance of the organization's hyperconverged infrastructure, storage, physical / virtual compute, application virtualization, cloud operations, and database administration. This role oversees the team responsible for the planning and engineering of the organization's system infrastructure and ensures that hardware and or software is designed and installed in a manner that supports the strategic goals and objectives set by the organization. The Director IT Engineering creates functional strategies and specific objectives which support ease of care delivery. The incumbent is in charge of working with peers and leaders within both IT and the organization, dealing with strategic vendors, and performing mid-range planning as it relates to the system architecture. The Director, IT Systems Engineering will work cross functionally within a matrixed environment and have accountability to leaders across the infrastructure and application pillars, while reporting directly to the VP & Chief Technology Officer. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. - Supports the implementation Windows engineering items to include Intune, MFA, DLP, Cloud App Security, Defender ATP and Defender Endpoint - Provides large environments focused on automation and software patching. - Ensures products meet the necessary requirements for security, portability, and performance, while balancing the end user experience. - Meets tight business timelines, within established and measured required SLAs. - Develops, deploys, and supports processes to support data projects. - Builds strategic partnerships with vendors and hold them accountable for delivery. - Develops operational support structure, logging, alerting, and establishing tools, standards, and operational procedures. - Works across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery. - Exhibits critical thinking by seeing outcomes and providing direction when there are multiple stakeholders and solutions. - Ensures concise, clear, and regular verbal and written communication between business partners and the IT organization. - Adheres to established standards by the IT organization. - Creates control features to ensure systems effectively meet the organization's quality standards. - Engages in quality control procedures to ensure that systems are efficient and operational. - Develops a cost-efficient system for projects by performing cost-benefit analysis. - Ensures that the organization is operating at maximum efficiency> - Participates in the development and operationalizes the organization's technology strategy by recommending short- and long-term IT goals and objectives to leadership team. - Creates a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement. - Supports the design and delivery of large-scale, complex technology programs with a focus on cloud and desktop virtualization, leveraging virtualization tools such as Citrix, Vmware, Azure, etc. - Develops and designs architecture and infrastructure roadmaps, implementation strategies and transformation plans focused on the enablement of care delivery. - Develops team members ensuring they can problem solve, think critically, and deliver services within documented SLAs. - Interacts closely with the organization's leadership team to understand enterprise priorities and support needs. - Participates in the IT governance process and decision making impacting enterprise priorities and strategies. - Keeps knowledge base articles and Configuration Management DataBase (CMDB) current. - Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas. - Promotes a customer-service oriented support organization. - Resolves, proactively, issues encountered during and post system implementation, working with all levels of personnel within the organization. - Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies. - Ensures optimization of the team's resources through effective resource management. - Collaborates with other Business Leaders for planning and deployment activities to ensure high levels of IT Systems Engineering performance and integration with enterprise processes. - Works closely with HR, Finance, Security, Compliance and Legal groups to ensure policies are upheld and budget commitments are achieved. - Establishes and promotes Sys