End User Computing Leadership Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools.
Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards.
Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks.
Patching & Security Compliance Oversee and optimise desktop/laptop patching processes.
Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation.
Work with Cyber Security teams to address endpoint risks.
Citrix & Virtual Environment Management Act as technical lead for Citrix environments.
Optimise performance and user experience.
Support upgrades, integrations, and troubleshooting.
Microsoft Exchange & Messaging Services Provide expert-level support for Microsoft Exchange.
Manage mail routing, compliance features, policies, and identity integrations.
Operational Excellence Lead incident and problem resolution for EUC platforms.
Create and maintain technical documentation.
Collaborate with infrastructure and security teams.
Project & Stakeholder Management Drive technical delivery of EUC-related projects and upgrades.
Engage with business stakeholders.
Manage third‑party vendors.
PERSON SPECIFICATION:
Academic and Professional Qualifications Required:
Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements.
Minimum 5+ years' experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity.
Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise‑scale environments.
Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services.
Strong experience working within an ITIL‑governed operating model, including incident, problem, change, and service lifecycle management.
Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications.
Required Knowledge and Level of Experience:
Degree in Computer Science, IT or related disciplines.
Windows 11 - expert-level understanding, including security baselines, update rings, and troubleshooting.
macOS management (e.g. Intune for macOS) - working to advanced level depending on organisation.
Mobile Device Management - iOS OS knowledge and MDM frameworks.
Microsoft 365 ecosystem - Exchange Online, Teams, OneDrive, SharePoint, Defender for Office.
Collaboration hardware - meeting room tech, Teams Rooms, AV solutions.
Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules).
Zero Trust principles.
Conditional Access & identity protection (Azure AD / Entra ID).
CIS security baselines and endpoint hardening.
PowerShell - medium-advanced scripting for automation, image custo
Benefits
Vision insurancePaid time off
Additional Information
Modern Workspace EUC Technology Lead
Shift Pattern:
Standard 40 Hour Week (United Kingdom)
Scheduled Weekly Hours:
40
Corporate Grade:
D - Assistant Vice President
Reporting Line:
(UK Division) Information Technology
Location:
UK-London
Worker Type:
Permanent LME:
LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted in the LME.
The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.
Overall Purpose of Role :
The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation's workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services.
The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end‑user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologies
The role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience.
Hkex · United Kingdom