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Store Manager -Edinburgh

External
iSmash logoIsmash · Edinburgh, UK
£30K–£32K/yrFull-timeOn-site1w ago
LeadershipMentoring
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About the role

You will be responsible for running a store-based repair location, supporting incoming walk-in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high-quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality. You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success. The goal is simple: make your store the trusted local destination for reliable, high-quality device repairs.

Responsibilities

  • Act as Store Manager for your location, taking ownership of daily operations
  • Support walk-in customers and manage scheduled repair appointments
  • Complete high-quality repairs on smartphones and tablets, including screens, batteries and cameras
  • Serve as the lead technician and technical authority within the store
  • Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
  • Lead by example, setting standards for customer service, professionalism and repair quality
  • Manage repair workflows and priorities throughout the week
  • Oversee stock control, ordering and inventory accuracy
  • Maintain store presentation, safety and security standards
  • Proactively recommend accessories and solutions to support sales growth

Requirements

  • Proven hands-on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
  • Confidence working independently and taking accountability for results
  • Strong organisational skills with the ability to manage customers, repairs and stock
  • Clear, friendly communication skills and a customer-first mindset
  • A proactive approach to problem solving, mentoring and sales opportunities

Benefits

£29,512.35 basic salary plus an attractive commission structureQuarterly store manager bonusOngoing training and personalised career development21 days holiday plus 8 bank holidays, increasing with length of serviceCompany pension scheme and additional benefitsA supportive, high-performance culture with annual awards and recognitionThe opportunity to run and shape your own store within a growing businessAbout iSmashiSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs.iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide.We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.Join iSmash and help create a world without #techstress #LI-OnsiteWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Additional Information

Mobile Phone Repair Store Manager Location: Edinburgh Salary: £29,512.35 basic plus commission Hours: 40 hours per week. Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer-facing repair store, balancing hands-on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.

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