Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS), the division would like to hire a Registration Assistant /Community Associate.
Your Role:
As a Registration Assistant for the Division of Administration and Internal Compliance (AIC), you will be responsible for but not be limited to the following:
Accept and process payments of various types of fees from owners of multiple & private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Maintenance Housing Code; Sections 27-2097 thru 27-109.
Performing data entry of various Property Registration documents and the processing and scanning of daily received mail.
Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters.
Review and evaluation of documents, submitted by building owners for accuracy and completeness; perform special projects.
Processing complaints received from 311 in regards to the Housing Maintenance Code;
Conducting research and responding to inquiries from tenants and landlords regarding services, complaints and inspection results;
Contacting landlords to inform them of emergency complaints and violations.
Contacting owners/managing agents to provide notice of emergency repair generating violations and impending emergency repairs;
Contacting tenants to verify if conditions have been corrected
Preferred skills:
Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates.
Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.
Excellent analytical ability & research skills.
Strong Customer Service Focus.
Excellent verbal, writing and computer skills.
Bilingual a Plus -Spanish Preferred
Note:
Selected candidates may be assigned to work evenings and weekends.
This position is a hybrid (dual) role serving 2 areas within HPD, AIC Registration Unit and Emergency Operations and Enhanced Enforcement Division (EOEED). The selected candidate will be 6 months in each area.
COMMUNITY ASSOCIATE - 56057
Qualification Requirements
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not
Benefits
Health insuranceVision insurance
Additional Information
About the Agency:
The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
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Your Team:
The Office of Enforcement and Neighborhood Services (OENS) leads the agency's effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.
The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).
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