Customer Care Agent

About the role

We are seeking customer-focused individual with call centre experience to join our customer care team as a Customer Care Agent specialising in proactively engaging with our valued customers. This is a permanent , fulltime opportunity located at our Acacia Ridge branch which will play a crucial role in ensuring our customers receive top-tier support and assistance. Reporting to the Customer Care Supervisor, you will: Proactively engage our customers via outbound calls at key moments of the ownership of their CAT machines Walk the customer through our digital ecosystem and ensure they are setup to succeed to self-serve where possible Maintain customer records and interactions within the CRM tool Manage large numbers of customer enquiries across multiple channels Address customer inquiries, concerns, and complaints with professionalism and empathy Gather feedback from customers to identify areas for improvement and triage to correct personnel within the business unit Provide accurate, valid and complete information to customers and internal stakeholders by using the right methods/tools predefined Ensure accurate and complete records of all customer interactions Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you'll benefit from: Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers. Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals. Get more time back in your life - Our work schedules are made to fit your life, giving you the flexibility to take care of what matters most outside of work. Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength. Cutting Edge Tech - Get hands-on experience with the latest CAT technology as we shape the future of mining and heavy equipment solutions. About You A successful teammate will have: Demonstrated experience working within a call centre Qualifications in Business/Office Administration or equivalent experience desirable Proven customer and stakeholder engagement with a high degree of confidentiality, professionalism and confidence Excellent computer knowledge, working with Microsoft Office, systems and data bases Interested? Here's What's Next: If you're interested in growing your career with a large OEM, we'd love to hear from you! 📌 Apply Now - click the button below. 📞 Enquiries: 1300 071 618 👤 Contact: Shane Mathers, Talent Acquisition Partner - shane.mathers@hastingsdeering.com.au Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.