Home-Based Customer Service Representative

External

Delegatecx · Remote

Full-timeRemoteToday

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About the role

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

Make outbound calls to existing and prospective customers

Take and process customer orders accurately

Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.

Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

Conduct cold calling to generate new business.

Responsible for working with suppliers and the internal team on order issue resolution when needed.

Source promotional products and apparel based on customer needs.

Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.

Ensure up-to-date records of customer interactions, transactions, comments, and complaints.

Maintain and update customer records in CRM systems.

Provide excellent customer service and follow-up throughout the sales cycle.

Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.

Ensure that communication procedures, guidelines, and policies are followed.

Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

Education: Bachelor's degree in Marketing , Communications, and Business Administration, or any related field .

Experience: 1- 2 years of direct Promotional, C ustomer Service, or O rder M anagement r ol e .

Language Proficiency: Strong verbal, written, and English communication skills.

Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours .

Technical Skills: Proficient in 365 Microsoft (Word, Excel, Teams, Outlook), Antera Software , Hubspot, Vonage Phone, Sage/ESP

Industry-Specific Software/Knowledge:

Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

Customer orientation and the ability to adapt to and respond to diverse types of characters.

Familiarize yourself with CRM systems and practices.

Home-Based Customer Service Representative

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