Sr Support Engineer - enterprise application /SaaS production- Support

About the role

Blue Yonder is currently seeking Support Engineer who will support the BY Network platform within the Blue Yonder ecosystem. BYN operates as a multi-enterprise, real-time digital supply chain network that enables collaboration across suppliers, carriers, manufacturers, distributors, and customers. This role is responsible for ensuring operational stability, SLA adherence, structured incident management, and governance across a multi-party supply chain environment. Scope: Deliver flawless application support to BY customers by resolving complex solution issues. Drive resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain. Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. Our current technical environment: Demonstrates strong technical expertise as required to support concerned solution, for e.g., DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc. - Troubleshooting Application issues ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.: - to monitor application health and to investigate application issues. - to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues Databases - Oracle / SQL Server