Voice/ Unified Communications: Manage and maintain Microsoft Teams and voice infrastructure i.e. Operator connect or Direct routing, Zoom platforms, digital signage, and audio/visual equipment.
Troubleshooting/Incident Management: Provide technical support for telephony systems and Microsoft Teams. This includes troubleshooting hardware and software issues, performing system upgrades, and coordinating with vendors for equipment repairs. Coordinate efforts to support and drive service restoration targets, provide end-to-end oversight of critical incidents, perform actions to resolve incidents, and provide On-Call support.
Maintenance: Regularly inspect and perform preventative maintenance on telephony systems, Microsoft teams, audio visual conference room systems, and telephony equipment to ensure optimal performance.
Change Management: Participate in change management process and approve technology and service changes. Ensure balance between business requests and potential impact/risk.
Product Improvement: Assist in establishing technology/service goals and reporting needs, participate in transition of technology, and perform validations for conference room systems to confirm adequate performance metrics are met.
Production Support: Coordinate with project teams and vendors to ensure AV and telephony needs are met for new construction and renovation projects. This includes developing project plans, managing budgets, and overseeing installation.
Vendor Management: Manage relationships with vendors, service providers, and contractors.
Operational Requirements: Be a technical engineer for the Microsoft Teams and conference room technologies focus heavily on the end user experience. Drive support, automation, enhancements, and maintenance for the Teams, Conference Room, and Zoom platforms.
Required Qualifications
Bachelor's degree in computer science/IT, Unified Communications, MIS, or related. (Equivalent experience considered).
2-5 years of relevant experience utilizing unified communications and telephony platforms such as Microsoft Teams, Zoom, Ribbon, Audio Codes, ETC.
2-5 years of experience in working directly with non-technical end users.
2+ years of experience and proven success identifying and implementing opportunities for
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Bachelor's degree in computer science or information technology, Unified Communications, MIS, or related. (Equivalent experience considered).
Ability to support working outside of normal business hours to provide after hour or "On-Call" support when necessary to solve high profile incidents/problems.
2+ years of experience in Teams, SBCs/Operator connect, Microsoft Teams Room (MTR).
2+ years of relevant experience with audio/visual equipment and video conferencing devices such as Microsoft Teams Rooms (MTR's), Zoom Rooms, Poly or Cisco video conferencing codecs, etc.
MS Teams Dial Plans, Voice Routes, Call Queues and Auto Attendants, and E911 configuration.
Strong customer service orientation.
Highly innovative problem solver with strong analytic
Additional Information
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Job Description
We are seeking a skilled and experienced MS Teams Engineer with telephony and audio/visual experience to join a dynamic team. The ideal candidate should be able to provide engineering services dedicated to a portfolio of Unified Communications based technical business applications and/or services, including operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation, and implementation). Additionally, the candidate should serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility.
Ameriprise · Noida, India