Analyst, TechEx
External
Nbcuniversal · New York, NY$62K–$80K/yrFull-timeOn-siteToday
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About the role
Provide 1st/2nd-line desk-side break/fix support at NBCU New York. Troubleshoot Windows, macOS, Office 365, Intune, AD, Exchange and mobile devices via phone, chat, and ticketing. Triage and fulfill requests, meet SLAs, deliver exceptional customer service, and identify process improvements. Full-time onsite role with occasional shift flexibility and collaboration on service improvement projects.
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