Resolve escalated hardware, software, and network support requests from internal users
Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems (Windows/Mac)
Image and re-image workstations as needed
Support M&A onboarding activities and ad hoc project work
Process incoming hardware inventory within designated time windows
Track inventory stock levels and reconcile data discrepancies in the asset management system
Document issues, resolutions, and processes to maintain team knowledge and consistency
Provide support to fellow team members on complex or escalated issues
Coordinate small team projects as needed
Requirements
4-7+ years of technical support experience
Strong desktop support skills across Windows and Mac environments
Experience with a range of hardware: desktops, notebooks, printers, monitors, cabling, and peripherals
Proficiency with Microsoft Office, remote support tools (e.g., Teams), and ticketing/tracking systems
Experience with Microsoft Intune (Endpoint Management, Group Membership, Recovery Key management)
Basic Windows administration experience preferred (Active Directory, file/folder permissions, Exchange distribution lists)
Experience managing and tracking hardware assets
Self-motivated and resourceful - you research and troubleshoot before escalating
Strong communicator who can support a variety of users with professionalism and patience
Comfortable working independently in a fast-paced, shifting-priority environment
Takes ownership of their work and follows through without needing to be reminded
What Success Looks Like
First 30 Days
Actively learning systems, tools, and team processes
Shadowing team members and observing workflows
Beginning to handle tickets with guidance and support
By 90 Days
Working independently on most assigned issues
Navigating tools and processes confidently without frequent questions
Contributing to team efficiency through strong documentation habits and self-sufficiency
documentation habits and self-sufficiency
For this US-based position, the base pay range is $48,131.00 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 5.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Benefits
Health insurancePaid time offRemote work optionsEquity / stock optionsPerformance bonus
Additional Information
Deskside Technician - Rapid Response
Position Summary
The Deskside Technician - Rapid Response team is the go-to group for escalations, special projects, and high-priority support across the organization. You'll own the full lifecycle of deskside support: resolving escalated issues, managing hardware inventory, and ensuring asset data accuracy.
R1rcm · Southfield, MI