Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk
Manage customer inquiries and service requests from first contact through successful resolution
Build strong knowledge of products and compliance requirements to effectively support client needs
Accurately enter and process orders and support requests in accordance with established order‑entry procedures and service protocols
Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
Research, document, and follow up on customer concerns that require additional investigation or coordination
Communicate clearly with supervisors and team members to ensure timely and high‑quality resolution of customer requests
Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes
Collaborate with team members to support individual and team service goals
Perform other duties as assigned
Requirements
2+ years of experience in customer service or in a related field
Familiarity with standard customer service concepts, practices, and procedures
Ability to type a minimum of 35 words per minute
Strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and adapt in a fast‑paced environment switch gears as needed
Self‑motivated with the ability to work independently and proactively
Proficiency in Microsoft Outlook, Word, and Excel
We Would Also Prefer:
Previous experience in a call center or retail environment
Working knowledge of Zendesk
About Taylor Corporation
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
Come Work w ith Us!
Taylor is proud to now offer " DailyPay ". With " DailyPay ", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: ComplyRight, a division of Taylor Corporation, is looking for a Client Service Representative to join our team in Pompano Beach, FL! Here at ComplyRight, our mission is to free employers from the burden of tracking and complying with the complex web of employment laws, so they can stay focused on managing and growing their businesses. We are seeking a friendly, experienced service professional to work on our client service team to help support both our direct customers and reseller partners.
The Client Service Representative is responsible for delivering high‑quality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standards that promote client confidence, satisfaction, and long‑term retention.
Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Taylor · Pompano Beach, FL - Complyright, Inc