Director, Business Development - Surety (Large Commercial)

Responsibilities

• Analyzes performance of portfolio as well as individual account performance and develops appropriate action to drive profitable growth based upon the analysis. Monitors risk selection, renewal retention and pricing decisions on a portfolio and an individual account level.
• Determines priorities and workflow/service standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business results.
• Drives sales strategies to develop new business, improve retention and maintain profitability. Meets regularly with clients to enhance relationships and drive business results. Handles escalated customer service issues and requests.