Head, Casework and Community Engagement[ Nort East/Degree in Social Work/ managerial and organisational leadership roles]

Requirements

• Degree in Social Work or a related discipline, with at least 5 years of relevant experience in the social service sector or similar environment.
• Proven experience in managerial and organisational leadership roles.
• Strong knowledge of social work interventions, social policies, and community engagement practices.
• Familiarity with clinical supervision frameworks and supervisory skills.
• Good understanding of community resources and government systems/agencies (e.g. MSF, MOE, etc.).
• Excellent interpersonal, communication, and report-writing skills.

Additional Information

Roles & Responsibilities 1. Management & Leadership Lead and oversee the overall framework for casework and counselling services for residents within the Hostel. Manage departmental budgeting and expenditure in alignment with organisational objectives and goals. Develop sustainable staff structures, career pathways, and progression plans in collaboration with the Division Head and Corporate Services. Foster positive working relationships among staff, residents, stakeholders, and sector professionals. Ensure staff practices are aligned with the organisation's philosophy and service standards. Provide supervision, guidance, coaching, and mentorship to staff. Support staff competency development, onboarding processes, and career progression opportunities. Ensure compliance with organisational policies, procedures, and professional standards. Oversee human resource matters within the department. Undertake the responsibilities of the Deputy Head role, where applicable. 2. Casework Management & Community Engagement Supervise Social/Case Workers in the areas of: Case management Clinical practice and intervention skills Operational and administrative processes Ensure effective implementation and follow-through of individual case plans. Chair Internal Case Review meetings with Social/Case Workers. Ensure timely completion of case documentation, reporting, and funding requirements. Oversee caseload management and assignment of cases among Social/Case Workers. Provide guidance in crisis intervention and management of complex cases. Oversee resident programmes and community engagement initiatives. 3. Family Intervention Lead and conduct family intervention sessions for recommended cases referred by Social/Case Workers. Establish intervention objectives and involve Social/Case Workers throughout the intervention process. Update and consult with the Head of Home regarding family intervention matters, recognising families as key stakeholders. Collaborate closely with Probation Services and external agencies to strengthen intervention outcomes. 4. Interdepartmental & Divisional Collaboration Provide direction and guidance on cross-departmental and divisional collaboration to support residents' rehabilitation. Work closely with the Head of Programmes & Rehabilitation to ensure alignment between individual and group rehabilitation initiatives. 5. External Partnerships & Stakeholder Engagement Build and maintain strong working relationships with the Probation Service Branch and other key stakeholders. Co-chair External Case Reviews with Probation Services and oversee collaborative rehabilitation efforts. Ensure consistency between Hostel and Probation Service recommendations regarding sentencing outcomes for probationers. Develop and strengthen partnerships with community agencies to support residents' rehabilitation and reintegration into society. 6. Departmental Performance & Goals Lead the department in achieving organisational and divisional goals. Ensure staff are aligned with and actively working towards departmental objectives. Take overall responsibility for the achievement of departmental outcomes and performance indicators. 7. Ad-hoc Responsibilities Perform any other duties or responsibilities assigned by Management.

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