Customer Advisor

About the role

We are a High end Retailer in the UK, They have various line of business - voice, emails, webchat, and RCS which is more of soft sales (upselling) department, A demanding and high end customer service 'I know what I want customer', Customer that does not mind to spend extra buck, retail customers. The campaign operates in UK time. You will be required to work the following shifts in South African times: Operating Hours: SA times Monday -Sunday (9AM-00:00 shifts) Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas and New Year). You will be expected to work during the festive season (including Christmas Day) What's in it for you? Competitive remuneration package Shift Allowance Weekend Hero Bonus Excellent monthly performance bonus of up to 20% of basic salary Free door to door transport for evening shifts after 7pm A progressive career path to help you develop in your Call center career. Comprehensive product training in a fun collaborative environment Excellent accredited training programs to assist you in career development on a variety of subjects/concepts. Employee Share Scheme Trust after 24 months tenure with Capita Eligibility to participate in our scholarship program after 24 months tenure with Capita. What we hope you'll do next Choose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience. What will happen next? Your application will be reviewed. If your application is successful, you will be invited to an interview with a member of the recruitment team. IMPORTANT The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals. Attach your most recent CV indicative of the criteria as