1-2 years of experience in billing, accounts receivable, customer service, or a related field
Bachelors degree in Accounting, Business, or a related field preferred but not required
Experience with Salesforce required; Sage and/or Excel experience a plus
Strong interpersonal and communication skills - comfortable building relationships and having difficult conversations with clients when needed
Highly organized with strong attention to detail and the ability to track multiple accounts simultaneously
Comfortable working with API-based billing portals or similar systems (training provided)
Self-starter who takes initiative and proactively brings issues to the team's attention
Additional Information
The Client Billing Coordinator serves as the primary point of contact between our finance team and clients, ensuring billing accuracy and timely resolution of account issues. This role is ideal for someone who is personable, organized, and comfortable advocating on behalf of both the client and the company. You will play a key role in managing client billing relationships - including a high-profile account with General Motors - tracking down discrepancies, and keeping internal teams informed when action is needed.
Serve as the day-to-day liaison between clients and internal finance/accounting teams to resolve billing questions, discrepancies, and outstanding balances
Manage General Motors billing through an API portal, including tracking submissions, identifying errors, and following up to ensure timely processing
Proactively contact clients with overdue or unresolved accounts and confidently follow up until resolution is reached
Investigate billing discrepancies and work cross-functionally to correct errors and escalate issues to the appropriate teams
Process invoices, credit memos, payments (check and credit card), and account updates in Salesforce and Sage
Reconcile accounts in a timely and accurate manner and flag inconsistencies to management
Prepare internal reports and statements to help teams monitor billing status and outstanding items
Support internal and external audits by organizing and providing relevant documentation
Perform data entry and general administrative tasks related to billing and account management
Handle all client and company information with strict confidentiality
Demonstrate a commitment to Diversity, Equity, and Inclusion by treating all clients and colleagues with respect and dignity
Impel · US