prAna Portland Supervisor / Key Holder

Benefits

Additional Information

CLOTHING FOR POSITIVE CHANGE (C4PC) From the farm to the factory to our closets, we all have an opportunity to create positive change through clothing as we work to fundamentally change the way clothing is made. Do you want to join a team committed to creating positive change in the world through the C4PC movement? Consider prAna, where you can transcend the current trends and demand more from your wardrobe and your employer; where you can help an enthusiastic and loyal audience celebrate the outdoors and their own unique style; and where you can help lessen our impact on the planet and its people every day. Overview of the Position : The Supervisor is a key part of our retail management team. Assists store leadership to deliver exceptional brand and customer experiences, drives store sales, and increases profitability. Assists in executing prAna marketing and promotional directives that will increase sales and grow our existing customer base. In addition to the primary focus on sales and service, the Supervisor opens and/or closes the store on assigned shifts and may have assigned responsibilities related to store operations that fall into the categories of product, store environment, and marketing. In the absence of the Store Manager and Assistant Store Manager, the Supervisor is responsible for management of the store and the team. Helps maintain high store standards and conditions while fostering a positive, inclusive environment. Essential Functions and Responsibilities: - Deliver helpful, knowledgeable, and friendly service in person and other means such as phone or mobile devices, as per the prAna service standards. - Oversees sales floor operations and gives direction to the team to best serve our customers - Gives clear, direct, and timely coaching feedback and communicates observations to the Manager - Sets a positive example for the team and keeps the sales associates motivated and encouraged - Is responsible for one or more Division of Responsibilities (DOR's) within the store - Handles all customer concerns or staff concerns with poise and with a respectful demeanor - Takes initiative to address issues that may arise during shifts and follows all prAna guidelines when rectifying them - Store opening / closing duties involving cash handling, setting alarms, and follows all prAna safety & security guidelines while on shift - Welcomes prAna customers entering the store and provides a warm, genuine demeanor when interacting with them. - Assist customers with finding merchandise and goes above and beyond to create an exceptional shopping experience; recommend product that may satisfy their needs. - Assist customers with special orders, exchanges, returns and in-store orders from prAna.com - Proficient use of our prAna POS system for sales transactions. - Displays a clear understanding of the prAna product line, participates in product education modules/training, and enthusiastically informs our customers about our apparel and accessories. - Assists with inventory cycle counts, order processing, and stock room organization - Assists the Management team with weekly housekeeping tasks to maintain a clean and organized store (windows, floors, dusting) - Follows inventory control and loss prevention procedures. - Assists with merchandising, floor resets, and visual merchandising directives to elevate the customer experience. - Ability to follow all safety and security protocols and always operate within these guidelines. Education and Experience Requirements: Some management experience required. Retail sales or customer service experience in specialty retail, active, or outdoor apparel a plus. High School diploma or equivalent required Must be at least 18 years old Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Occasionally requires ability to remain stationary Constantly requires ability to move about the store, communicate with others (customers / co-workers) to exchange information Frequently adjust / move items weighing up to 40lbs Detailed physical requirements document on file Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. This job description is not intended to be a comprehensive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. Duties and responsibilities may change without notice. At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and rela