Assistant Manager, Food and Beverage

Benefits

Additional Information

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Th e Food & Beverage Operations Supervisor is responsible for assisting with the daily activities and administrative functions for the Senior Food & Beverage Operations Manager and ultimately all the Food and Beverage managers of the department. PRIMARY RESPONSIBILITIES Handle all reservations/calls from 10:00 AM - 3:00 PM for all F&B outlets and r oute outlet calls to individual phone line . Handle any F&B-related email correspondence . Takes messages, handles customer requests and c ommunicate s requests to appropriate departments . Performs daily office duties including, but not limited to, filing, faxing, copying, creation of files, gift certificates, retrieving and delivering mail, and creating and delivering amenity requests with cards to Star Services. Ensure that any VIP reservations are entered into the PMS / SevenRooms and coordinate amenity and card as needed . Execution and development of F&B marketing initiatives. Respond in a timely manner to Medalia reviews, communicating closely with the culinary and F&B management team. Assembling of the departments Event Calendar and Brand Calendar. Updating of "outlet" website using the designated platform as needed. Handle all small reservations by sending out contracts, menus, etc., and communicate via EO s with F&B management and culinary team . Assist with amenities/in-house and outside payment. Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business. Coordinate operations between departments. Participate, t yping , and distribution of meeting minutes f or all F&B meeting s . Prepares and distributes all correspondence, including letters, emails, etc. for DO F&B or other managers as needed. Ensures that all correspondence is 100% accurate . Schedules and prioritizes workload for the DO F&B . Generate the Weekly F&B Activity Report Take over the payroll process for culinary and F&B outlets to submit on Mondays. Maintain communication regarding the payroll process with the F&B and culinary management team. D istribute monthly forecast . Ability to g enerate 30-60- 90 day forecast as needed by Director of Food & Beverage . Maintain Reference Library, association memberships, trade show information, & mailing lists. Works with the IT Manager to create necessary reporting for DO F&B . Develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact. Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand. Provide accurate , up to date information to appropriate internal contacts, responding to requests in a timely manner , and maintaining a working knowledge of the hotel 's products and services. Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies. Provide support when Director of Food and Beverage and/or other administrative support personnel are out of the hotel . Occasionally assists with supervising the opening of the Sessions Restaurant to alleviate the schedule of F&B management. Perform daily and weekly tasks as outlined by the Director of Food and Beverage . Have a personal impact, taking responsibility and using initiative to resolve issues. Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed. Maintain a high level of professionalism in dealings with customers. Be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance. Be flexible, responding quickly and positively to changing requirements. Maintain team focus by showing co-operation and support to colleagues in the support of department goals. Maintain filing system . File contracts and correspondence daily. Scheduling of appointments for Director of Food and Beverage . Computer support: Word processing, spreadsheets, databases, e-mail, and Windows applications - PowerPoint for DO F&B and F&B Team. The ability to effectively execute/ maintain site tours as needed and inquiry calls Checks email daily and distributes potential F&B issues to the responsible manager . Knowledge of Hard Rock Hotel New York food and beverage operatio

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