Impact Manager

Requirements

• Commitment to educational equity, national service, and City Year's values of leadership, inclusivity, empathy, collaboration, and excellence.
• Experience coaching, developing, and managing talent through feedback, performance management, and leadership development.
• Ability to build inclusive, culturally responsive environments and engage thoughtfully across lines of difference and identity.
• Strong organizational and time management skills with the ability to manage competing priorities and meet deadlines.
• Commitment to continuous learning, self-reflection, and professional growth.
• Ability to adapt and lead effectively in fast-paced, entrepreneurial, and evolving environments.
• Core Competencies for Success in This Role:
• Civic Knowledge & Education Practice: Understands education equity, national service, and school improvement practices, and can articulate how City Year's work advances student success.
• Communication: Communicates clearly and effectively across audiences through strong written, verbal, and interpersonal communication skills.
• Execution & Results: Manages priorities effectively, executes with excellence,

Benefits

Additional Information

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Work Location: 100% On-Site Position Overview Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) serving as Student Success Coaches in partner schools. Reporting to the Managing Director of Impact/Impact Director and based in assigned schools, the IM serves as a key liaison between CYRI and school partners, strengthening collaboration and the conditions necessary for student and school success, and the AmeriCorps service experience. The IM leads implementation of City Year's Whole School, Whole Child (WSWC) service model to support positive student outcomes through academic, attendance, and interpersonal/SEL interventions. The IM also coaches and develops AmeriCorps members as emerging leaders throughout their year of service, helping to create a meaningful and supportive service experience while building transferable skills, strengthening leadership capacity, and preparing them for post-service education and career pathways through coaching, training, and professional development opportunities. Job Description Job Responsibilities: School Partnership Management Serve as the primary liaison between CYRI and partner schools. Build and maintain strong relationships with school leaders, teachers, and key stakeholders. Maintain a visible school presence to strengthen trust, alignment, communication, and shared accountability for student success. Lead school partnership agreements and service delivery planning. Collaborate with school staff and Impact leadership to ensure conditions, systems, and resources support successful implementation of City Year's service model. AmeriCorps Member Management & Development Lead, coach, and develop a team of AmeriCorps members to deliver high-quality academic, attendance, and interpersonal skills interventions. Observe practice regularly and provide coaching, feedback, and performance management support. In collaboration with the Impact team, develop, plan, and facilitate learning and development sessions, workshops, service projects, and leadership development opportunities. Support AmeriCorps members in developing professional competencies, leadership skills, and workforce readiness aligned with post-service pathways and career goals. Ensure AmeriCorps members understand and uphold City Year policies, expectations, and service standards. Foster a positive, inclusive, and culturally responsive team culture grounded in City Year values and leadership development. Support AmeriCorps members in reflection, growth, and post-service pathway planning. Service Delivery & Continuous Improvement Oversee implementation of City Year's Whole School, Whole Child service model and targeted student interventions. Use student, school, survey, and observational data to monitor impact, strengthen interventions, and improve service quality. Collaborate cross-functionally with Impact, Operations, and Learning & Development teams to ensure consistent program execution and support. Establish clear goals, expectations, and accountability measures aligned to school and organizational priorities. Organizational Engagement & Site Support Participate in trainings, working groups, and initiatives that strengthen service quality, belonging, cultural competency, and organizational effectiveness. Support site-wide priorities, including recruitment, stakeholder engagement, events, service days, AmeriCorps member and staff development and experience, and cross-functional collaboration. Represent CYRI in community, partner, and professional engagement opportunities as needed.

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