Expert, Project and Program Management

About the role

We are seeking a seasoned, strategic Manager/Expert PMO who specializes in driving complex business transitions and flawless service delivery. This is a high-visibility leadership role designed for a change agent who excels at taking messy, fragmented marketing operations and transforming them into scaled, world-class delivery engines. In this role, you will be the chief architect of how our marketing team operates, transitions, and delivers. You will design optimal internal workflows (service design), spearhead the migration and onboarding of new marketing capabilities, agencies, or regional teams (transition management) TO gcc, and establish robust governance frameworks to ensure high-quality, on-time execution (delivery & reporting). If you are a master of change management who loves bringing order to chaos, this is your next challenge. What you'll do (key responsibilities) Lead complex marketing transitions: Act as the dedicated lead for all operational shifts, including onboarding new market partners, migrating regional marketing teams into a centralized hub, or transitioning legacy tools to modern, automated platforms. Architect marketing service design: Map, blueprint, and optimize end-to-end marketing workflows. Standardize standard operating procedures (SOPs) and service level agreements (SLAs) across creative, digital, media buying, and product teams to maximize efficiency. Oversee end-to-end delivery: Champion a rigorous project and portfolio management framework. Ensure high-stakes, multi-million dollar marketing campaigns and strategic initiatives are delivered on time, within scope, and aligned with commercial goals. Establish governance & reporting: Design and implement comprehensive operational scorecards. Track, analyze, and present delivery health metrics, resource utilization, transition milestones, and campaign performance reports to the executive leadership team. Drive risk & change management: Proactively identify project dependencies, operational bottlenecks, and transition risks. Develop mitigation strategies to ensure zero disruption to business-as-usual (BAU) marketing activities during phases of change. What we're looking for (requirements) Experience: 7-9 years of experience in marketing operations, program management, or management consulting, with a explicit track record of managing large-scale transitions, migrations, or agency-side delivery model implementations . Domain expertise: Deep knowledge of the marketing lifecycle-including creative production, digital media, content strategy, and marketing technology (MarTech) ecosystems. Service design & mapping Capabilities: Advanced skills in process mapping and structural workflow design using tools like Miro, Lucidchart, or Visio. Project management rigor: Mastery of project management tools (e.g., Asana, Monday.com, Jira, or Smartsheet) and methodologies. A background running Agile, Scrum, or hybrid frameworks in a marketing context is highly preferred. Executive presence & stakeholder management: Exceptional communication skills. You must have a proven ability to influence matrixed stakeholder groups, manage resistance to change, and clearly articulate complex delivery metrics to C-suite leadership. Education/certifications: PMP, Prosci (Change Management), Prince2, or Agile/Scrum certifications are highly desirable. What success looks Like in the first 90 days First 30 Days: Audit the current marketing delivery ecosystem, identify immediate operational bottlenecks, and review upcoming transition/migration pipelines. First 60 Days: Deliver a comprehensive Service Design blueprint mapping optimized future-state workflows and transition frameworks for upcoming projects. First 90 Days: Fully establish a standardized delivery governance model, complete with automated tracking, clear SLAs, and executive-ready reporting dashboards. Why you'll love working here High impact & visibility: Your functional reporting will be Global Transition Lead, Operational reporting will be GCC Lead, directly influencing how our global marketing machine scales. Competitive compensation: [Insert Salary Range] + performance bonus + comprehensive benefits