Staff Site Reliability Engineer

External

Thrivemarket · Playa Vista, CA

Full-timeRemote1mo ago

AWSBashCapacity PlanningChaos EngineeringCI/CDCloudFormation

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About the role

We're looking for a Staff Site Reliability Engineer to help define and build the reliability foundation for Thrive Market's platform. You'll be working with a first-class group of engineers to establish our SRE practice from the ground up; defining SLOs, SLIs and Error Budgets, building observability into everything we do, and creating the frameworks that ensure our systems scale reliably during our company's rapid growth. This is a high-impact role at an exciting inflection point. We've recently containerized our entire platform on Kubernetes, and we're evaluating a potential platform migration to a next-generation ecommerce platform. You'll be balancing hands-on reliability work with the strategic thinking needed to build systems that self-heal and get better over time. If you've read books like The Google SRE Handbook, The Phoenix Project, Accelerate, The DevOps Handbook, etc., this is the right place for you!

Responsibilities

Reliability & Observability

Define, implement, and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across critical platform services

Build and maintain comprehensive monitoring, alerting, and observability systems using tools like Datadog, Prometheus, Grafana, or similar platforms

Establish error budgets and use them to balance feature velocity with reliability investments

Lead incident response efforts, conduct blameless postmortems, and drive systemic improvements that prevent recurrence

Design and implement chaos engineering practices to proactively identify failure modes before they impact members

Infrastructure & Platform

Architect and optimize our Kubernetes-based container orchestration platform for reliability, performance, and cost efficiency

Support large infrastructure migrations, ensuring a smooth transition with minimal disruption to business operations

Contribute to the evaluation and execution of potential platform migrations, with a focus on reliability planning and risk mitigation

Design and implement automated deployment pipelines that enable rapid, error-free releases with feature flags and built-in rollback/roll-forward capabilities

Develop and own disaster recovery plans, capacity planning models, and system hardening initiatives

Collaborate closely with product engineering teams to help them scale their infrastructure in AWS and adopt SRE best practices

Culture & Process

Help establish SRE as a practice at Thrive Market, defining the team's charter, processes, and engagement model with product engineering teams

Champion a culture of operational excellence, continuous improvement, and data-driven reliability decisions

Create and maintain technical documentation covering architecture decisions, runbooks, incident response procedures, and operational playbooks

Participate in weekly on-call rotations and help build sustainable on-call practices that avoid burnout

Identify systemic problems and inefficiencies across the engineering organization and make strategic recommendations for improvement

Staff Site Reliability Engineer

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