Credit Controller - Order to Cash

Benefits

Additional Information

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you. About you: You enjoy taking ownership of your work and feel comfortable making decisions within your remit. You're confident when speaking with customers and colleagues, and you care about doing the right thing. You bring a positive, can-do attitude and take pride in keeping things organised and accurate. At Access, we'll support you to grow your skills while you help us deliver a great experience for our customers. Day-to-day, you will: Collect outstanding payments by speaking with customers over the phone and email, following our agreed collections approach. Build strong working relationships with colleagues across finance and the wider business, both locally and globally. Support senior credit leaders by sharing updates, insights, and progress on overdue accounts. Take part in regular debt review meetings and work towards agreed performance measures. Your skills and experiences might also include: Experience in credit control processes, including managing overdue accounts and payment plans. Confidence using Microsoft Office tools like Excel, Word, and Outlook in your day-to-day work. Strong communication and negotiation skills, with a focus on maintaining positive customer relationships. A careful, detail-focused approach, with the ability to prioritise tasks and manage your time well. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.