Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
• Direct restroom and concession lines, as needed, to shorten guest wait times.
• Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
• Assist upper management in crew member incentive programs.
• Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
• Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section.
• Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs.
• Provide great customer service to all of our guests to ensure a memorable experience.
• Perform all other duties as assigned or needed.
• Position requires you to be able to work during all weather conditions since this is an outdoor venue.
• Position requires constant walking or standing in one place for long periods of time.

Requirements

• Must be at least 16 years of age.
• Desire to initiate conversations with guests.
• Experience not required.
• Customer service friendly attitude and good communication skills.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
• EQUAL EMPLOYMENT OPPORTUNITY

Additional Information

Job Summary: Position Title: Fan Ambassador Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026. WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!

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