Create structured curricula for key populations (e.g., brand/portfolio teams, insights, digital marketing, product development, regulatory/quality interfaces as applicable).
Program Delivery & Enablement
Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation plans, and learner support.
Build communities of practice and enable knowledge-sharing, playbooks, toolkits, and best-practice repositories.
Coordinate with internal SMEs and external vendors; ensure content quality and functional relevance.
Stakeholder Management
Serve as the learning partner for Operations, Procurement and GBS leaders, HR/People teams, and Global/L&D COEs.
Align with adjacent functions (e.g., Commercial Excellence, R&D, Marketing, Legal, Finance, Medical/Regulatory, Quality, Supply) where cross-functional capability building is needed.
Drive adoption through change management and leader engagement.
Monitor program effectiveness and continuously improve content and delivery using learner feedback and performance data.
Manage learning budget and vendor performance against SLAs and outcomes.
Identify synergies, standardization and continuous improvement opportunities
Typical Deliverables
Functional capability/skills framework and role-based learning pathways (Operations, Procurement and GBS)
Annual capability plan and prioritized learning roadmap
Core curricula (onboarding, role readiness, advanced skill academies)
Facilitation guides, toolkits, and SME enablement packs
Learning dashboards and impact reporting
Required Qualifications
Bachelor's degree required (Business, Supply Chain Operations, Procurement, Science/Engineering, HR, Learning/OD, or related); advanced degree a plus.
5-8+ years of experience in learning/capability building, talent development, or functional excellence (preferably supporting Operations, Procurement or GBS - Shared Services Center Model).
Demonstrated experience designing and delivering scaled learning programs and managing stakeholders across levels.
Familiarity with modern learning methods (blended learning, digital learning platforms, cohort-based learning, performance support).
Skills & Competencies
Systems thinking with enterprise mindset
Strong business acumen and strategic orientation
Influencing without authority in a matrix environment
Executive stakeholder management
Cross-functional collaboration and integration
Outcome-driven with focus on measurable impact
Comfortable operating in complexity and ambiguity
Change management and behavior transformation
Data-driven decision making
Global and cross-cultural leadership
Program and portfolio management (timelines, risks, dependencies)
Continuous improvement orientation and Process Improvement Mindset
Instructional design and adult learning principles
Clear communication and facilitation capability
Key Interfaces
Operations Leadership / Manufacturing, Procurement, GBS Teams / People &Performance teams / Digital & IT
HR Business Partners, Global/Regional L&D, Talent Management
External training vendors, universities/partners, platform providers
Success Measures:
Adoption and completion of priority learnin
Additional Information
Job Description
Lead the Global strategy, design, and execution of functional capability-building and learning programs for Operations, Procurement and GBS. Translate business priorities into scalable capability solutions that drive performance, enable behavior change, and strengthen organizational effectiveness globally. Ensure learning interventions strengthen critical skills, improve performance, and support business priorities through scalable, measurable, and modern learning solutions.
Heinz · Chicago, IL