Field Quality Engineer

About the role

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary Leads investigations into product quality issues in the field. Coordinates with cross-functional teams to implement corrective actions. Monitors field data to identify trends and improve product reliability. Key Areas of Responsibility - Executes complaint resolution process for escalated complex complaints on product level. - Leads cross functional problem solving teams using 8D methodology and assures corrective and preventive actions. - Analyzes product performance in the field and proposes improvement programs to assure targets are met. - Analyses external CoNQ and proposes improvement programs to assure targets are met. - Trains and instructs markets on problem solving approaches using existing processes like knowledge documents. - Drives feedback loops towards I2M: Assure lessons learned are defined & embedded with new product launches. - Drives communication protocols towards all stakeholders related to product performance. - Leads quality improvement projects within the business or manufacturing site. Critical Experiences - Bachelor's degree in Engineering, Quality Management, or a related technical field, providing foundational knowledge in product quality and process improvement. - Minimum 3-5 years of experience in quality engineering or field quality roles, with proven expertise in complaint resolution, cross-functional problem solving using 8D methodology, and quality improvement projects. - Certified Quality Engineer (CQE) or equivalent certification is essential to demonstrate proficiency in quality principles and problem-solving methodologies. Everything we'll do for you You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.