Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account.
Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.
Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.
Work with other departments/personnel where necessary to resolve customer concerns.
Perform the above functions while meeting department expectations.
Improve customer experience with every interaction
Qualifications and requirements
High school diploma or 1 month related experience/training.
Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
Multi-task in a high energy standard office environment.
Speak and listen effectively with CarMax customers via phone and tolerate stressful interactions with customers.
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to influence the customer to make a payment to keep the account current.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .
Additional Information
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be! Resolve customer issues while working for an industry leader
At CarMax Auto Finance we put the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do and drives CarMax to be industry leaders. You'll work with different departments and teams to help resolve customer questions/issues, and help to influence and educate customers on their account. In this role you will work with our customers to ensure their car buying experience has been an excellent one and keep CarMax as the company of choice for car buying. This is a hybrid work arrangement after 90 days and successful performance in role.
Carmax · Corporate - Atlanta